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Customer Service

POLICY AND REGULATIONS

PAYMENTS

Payment for your order can be made with the following payment methods:

  • Credit card

  • Paypal


CREDIT CARD

Payments are handled by Stripe platform. The credit card circuit accepted are:

  • - Diners
  • - Visa
  • - Mastercard
  • - American Express
  • - JCB
  • - Discover
  • - Maestro

 

SHIPMENTS

Please note that not all payment methods may be available at the time of purchase.

The Products ordered on the Site are shipped by express courier service. The methods and terms of delivery of the Products are indicated on the "Shipping" page, as well as on each individual purchase form, and form an integral part of the General Conditions of Sale.

Orders placed from a section of the Site relating to a country other than the country to which the Products are to be shipped, or to a country other than the intended destination, or to an address not accepted by the Seller's appointed carrier (such as, for example, post office boxes and Hold Mail services), will not be accepted.

SHIPPING COSTS AND TAXES

Shipping costs follow this scheme:

DDP: Delivery Duty Paid = DUTIES ARE INCLUDED IN THE PRICING. Taxes included in the price, pay the store

DDU: Delivery Duty Unpaid = CUSTUM TAXES ARE EXCLUDED

 

Customs duties and import taxes shall be borne by the customer unless otherwise specified and shall be payable as determined by sex.

 

RIGHT OF WITHDRAWAL AND RETURNS POLICY

  • All items must be returned in their original condition and original packaging.

  • You can return your order by requesting a return within 14 days from delivery; Please note that no returns will be accepted after the 14 day return time frame.

  • When you request a return, please be certain to indicate all items you wish to return. Only items selected during the return process will be refunded. If you need to return items from multiple orders, please request a return for each order separately.

  • Please note that all duties, taxes and shipping charges are charged to the customer and are non-refundable.

 

HOW TO RETURN A SHIPMENT

Please ensure that the items you wish to return comply with the quality requirements specified in this policy.

Attach photos if the product is damaged or defective and indicate why you are requesting a return.

Send the return request to the following e-mail address [email protected] , copying and pasting the form below, after filling in the appropriate spaces:

I [Name/Surname] hereby give notice that I am cancelling my contract of sale for the following goods:

 

[SPECIFY ASSETS]

Ordered on [DATE] and received on [DATE]

Name and Surname of the consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only if this form is sent on a scanned copy):

Date:

Please note that it may take up to 3 working days for our team to provide you with an update on the status of your return request.

If your request is accepted, please return the items carefully in their original packaging and send it to the address you will be given in the return authorization email.

Please note that if you are returning a package from outside the European Union, you will also need to put the invoice for your order inside the box.

Once the package is received, the products will go through our quality control process.

Please note that this can take up to 5 working days.

If the return meets our criteria, you will be notified and your refund will be processed.

 

REFUNDS

Getting a refund

Refunds will be made within 10 working days of receipt of the return and if all conditions mentioned in the return procedure are met. Please note that due to the current situation, refund processes may be delayed.

Please note that a refund will be issued to the payment method used to purchase the items on our website.

If you have any questions about your order or need further assistance, please contact us at the following email address: [email protected]

 

PRIVACY POLICY

The submission of personal information through the store is governed by our Privacy Policy. Our privacy policy is available at the following link on our Site in the dedicated section.

 

COOKIE POLICY

This Application uses Trackers. To learn more, the User may consult the Cookie Policy.